8.50 am

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9.00 am

Opening Remarks

09.00 – 09.30am

[Keynote]: Augmented vs human touch in patient care: Getting personal touch with emerging technology

Emerging technologies are taking the long route towards putting patients in control of their healthcare; and for healthcare oragnisations, this means aiming for better clinical outcomes. This session will share insights towards striking the balance between personalising care and improving outcomes without affecting the patient-clinician relationship.

Theme: Data and Operations: Building an integrated care system

09.30 – 10.00am

[Panel discussion] Data-driven healthcare: Streamlining clinician workflows and effective tracking of the patient’s journey

The emphasis on data-driven healthcare will continue to grow more pronounced as healthcare leaders are finding new ways to use technology to improve care. This session will explore the use of data by patients and practitioners; the regulation of data to ensure privacy and security, and the innovations that is driving the creation of this data.


Abdullah Saleem

Abdullah Saleem

Group Chief Information Officer

OMNI Hospitals, India

10.00 – 10.30am

[Case study] Beyond the hype: Harnessing the power of AI to support operational and clinical decision-making

Healthcare is seeing an exponential increase in technological innovation and healthcare organisations are inundated with patient visits, making it difficult for them to provide everyone the care they need when they need it. We look at how AI  can be integrated into workflows to support operational, clinical, and shared decision-making alongside the patient pathway and further increase the rate that patient data is analysed.

10.30 – 10.45am

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10.45 – 11.15am

[Panel discussion] Healthcare interoperability: Continuity and secured transition between healthcare settings

Interoperability is a crucial part of healthcare and continues to become more so as data volume grows and healthcare becomes more global and interconnected. Join this power-packed panel to learn how healthcare organisations leverage real-time to secure communications and data exchange with patients, partners and health ecosystems to cater to the growing need for patient-centered care.


Dr. Zoran Bolevich

Dr. Zoran Bolevich

Chief Information Officer

NSW Health, Australia

Derrick Chan

Derrick Chan

Chief Executive Officer

 Sunway Medical Centre Velocity, Malaysia 

11.15 – 11.45am

[Case study] Trust and privacy: Building patient trust by securing healthcare data

Healthcare requires extensive sharing and access to patient health information. The use of health information technology (health IT) exacerbates patients’ privacy concerns as it expands the availability of patient data to numerous members of the healthcare team. This session will tackle  how healthcare organisations can embrace a data-centric security approach to enable safe and secure data sharing without losing control or placing a burden on users.

11.45am – 12.05pm

[Spotlight Interview]: Digital healthcare innovation: Assessing the value of digital health technologies

Digital health innovations are being developed and implemented to improve access, efficiency, and effectiveness in the healthcare system and has been growing exponentially. This session aims to conduct a value assessment of digital technologies and demonstrate the impact of health IT in healthcare organisations, the quality of care and overall financial and operational performance improvements that have been achieved.

Guest Speaker:

Dr. Dini Handayani

Dr. Dini Handayani

Chief Executive Officer

Medistra Hospital, Indonesia

12.05 – 1:05pm


Theme: Collaboration, partnership and payment models for digital health
1:05 – 1:35pm

[Panel discussion] Value-based care: Accelerating the shift to value-care across the continuum

Healthcare leaders are taking a hard look at all operations, especially innovative reimbursement models that best meet the needs of their business, providers, and patients. Leaders are finally paying closer attention to value-based care. This session will delve into how healthcare providers and payers work together to design new patient-centric care delivery and payment models, incentivising seamless and integrated care along the patient’s journey.

1.35 – 2.05pm

[Case study] Big Tech and the rise of “Direct to Consumer” model: Reshaping the healthcare ecosystem

Steps towards full digital transformation through services like the point of care and telehealth are being accelerated by tech giants such as Amazon, Apple, etc. This session will delve into understanding the emerging role of big tech in healthcare and the potential disruption for incumbent providers and health plans, and assessing the impact of ‘Direct to Consumer’ models on your business, to position yourself accordingly in an increasingly competitive market.

2.05 – 2.20pm

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2.20 – 2.50pm

[Panel session] Bridging the gap: Fostering a multi-stakeholder approach to innovate private health insurance

Asian countries are moving towards universal access to healthcare that is delinked from the financial status or wealth of the individual through taxation-based models or social health insurance models where the government pools funding nationally through individual healthcare contributions. Hear about how countries are shaping and incentivising new models of private health insurance as part of their UHC strategy, and how a multi-stakeholder approach across public, private, and civil sectors can reveal the potential of CHI to support the goals of UHC.

Theme: Self-health, virtual offerings and consumerization
2.50 – 3.20pm

[Case study] Hybrid care: Connecting the virtual and in-person experiences across the continuum of care

Patients find hybrid healthcare more convenient, proactive, and less time-consuming, while providers see the opportunity to deliver more effective healthcare at reduced costs. Learn how healthcare organisations put in place a definitive assessment that determines whether a patient should be consulted virtually or in person and leverage data-driven platforms and digital feedback forms that help assess if your hybrid care system is delivered in a way that suits both patients and clinicians.

3.20 – 3.50pm

[Panel discussion] Telehealth: Moving beyond ‘facetime’ with a doctor

Remote telehealth visits provide patients with a lower-cost alternative to in-person doctor appointments, keeping them going when they are well and helping to identify health issues before they become acute. For the underserved and isolated, such services could be invaluable. It also introduces an element of personalised service that traditional health care delivery models cannot match, because these virtual visits can be scheduled at any time of the day or night.

3.50 – 4.20pm

[Case study] Healthcare consumerization: How technology is enabling the consumerization of care

As healthcare consumerization gains steam, organisations must balance convenient service and quality care. Patients expect convenience and access to their healthcare information to be as seamless as it is in any consumer experience. Information management and digital workflows help fix the gaps to address this expectation.


4.20 – 4.50pm

[Closing panel] Digital healthcare roadmap 2022: Integrating digital interventions into health systems

The challenges health systems face today are unprecedented and likely to inform and augment efforts to extend digital infrastructure across health systems to advance performance. This session will tackle issues and challenges resulting from merging public health and digital health and aligning national digital architecture, country readiness, health system and policy goals.


Prof. Michael John Miller

Prof. Michael John Miller

WHO Digital Health Technical Advisory Group (DHTAG) Roster of Experts

World Health Organization, UK

4.50 – 5.00pm

Closing remarks


End of Conference